When the Commonwealth Bank app went dark on January 28, it wasn't just a glitch—it was a warning shot. As Australia races toward a cashless horizon, the crumbling tech infrastructure beneath our feet is screaming for attention.
While the 'Yellow Giant' posts yet another stratospheric profit, the gap between its boardroom rhetoric and the reality of Australian households has never been wider. Is CommBank evolving into a tech powerhouse, or just abandoning the humans who built it?
